Sales teams
A clear pipeline and daily follow-ups.
- Lead stages
- Reminders
- Quotes
NXN CRM · Customer relationship management
NXN CRM with Customer 360 and billing visibility
Give sales, service and management teams a consistent customer view by connecting identity, activity, follow-up, documents, billing context and role-based workflows.
How NXN CRM works
From first enquiry to loyal customer
Every lead is captured, assigned and followed up, and the full customer history is one click away.
- 1. Capture leadsFrom calls, website, WhatsApp and walk-ins.
- 2. Assign and follow upReminders so no lead goes cold.
- 3. Convert and billQuotes, orders and billing status in one place.
- 4. See Customer 360Every interaction, ticket and payment together.
Who uses it
Built for sales, service and owners
Each role sees what it needs.
Support teams
Tickets with full customer history.
- Complaint tracking
- Visit scheduling
- Resolution times
Owners
Live view of business health.
- Conversion reports
- Dues and billing
- Team performance
System planning
Define the customer lifecycle before configuring CRM
A useful CRM reflects how prospects become customers, how teams follow up, which records matter and what management must see.
Lead and opportunity tracking
Capture source, ownership, stages, actions and conversion context consistently.
Customer 360
Bring profiles, activity, notes, documents and approved commercial context into one view.
CRM with billing context
Connect customer management and billing visibility where included in the scoped deployment.
Verified selection points
What Zerolink confirms before quotation
Exact specifications depend on the selected product, capacity and system architecture.
Lifecycle and stagesLead, qualification, conversion, onboarding, active service and retention stages are mapped.
Customer record designRequired contacts, organizations, sites, services, documents, notes and custom fields are defined.
Activities and follow-upCalls, tasks, reminders, ownership and escalation expectations are configured.
PermissionsSales, service, billing, management and administration access is separated by role.
Migration and qualityExisting sheets and records are reviewed, cleaned, mapped and validated before import.
Reports and adoptionDashboards, reviews, training and operating discipline are included in rollout planning.
Official product reference: Zerolink RMS platform reference. The demonstrated CRM modules, billing scope, deployment, user limits and commercial terms are confirmed for the selected NXN configuration.
Related Zerolink expertise
Connect this system with the wider solution
Product selection works best when connectivity, infrastructure, security and deployment responsibilities are considered together.
Business infrastructure
Review integrated network, security, communication and deployment capabilities.
NXN BOS
Extend CRM into purchase, stock and accounts.
Requirement discovery
Share the site, workflow, capacity and support requirements before quotation.
Frequently asked questions
Questions about NXN CRM
Clear answers to common planning and selection questions.
What does Customer 360 include?
The scoped view can combine customer identity, contacts, sites, activities, notes, documents, services and approved billing context according to roles.
Is NXN CRM the same product as Zerolink RMS?
No. RMS is a focused rent-management offering that includes CRM and billing capabilities. NXN CRM is scoped around broader customer-lifecycle requirements.
Can existing spreadsheet records be imported?
Supported records can be reviewed, cleaned, mapped and validated before import. Exact fields, formats, volumes and migration responsibilities are confirmed during discovery.
Ready to replace scattered customer records?
Share your lead flow, customer fields, users, current sheets and required billing context for a CRM demo.
Request Recommendation